Out-of-court dispute settlement bodies (DSA Art. 21)

For users in the European Union and EEA · referenced by Community Guidelines, §7 How to appeal a decision

What this page is for

Article 21 of Regulation (EU) 2022/2065 (the Digital Services Act) gives users the right to select a certified out-of-court dispute-settlement body to resolve disputes with an online platform about content-moderation decisions, after the platform’s internal complaint-handling system under Article 20 has been used.

bGuru’s internal complaint-handling flow is described in Community Guidelines, §7. If you remain dissatisfied with the outcome, you may submit the dispute to a certified body in your member state.

Where to find the certified bodies

Each member state’s Digital Services Coordinator (DSC) maintains the list of bodies certified under Article 21(3) in that member state. At MVP, bGuru has not yet partnered with any specific certified body; you may freely choose from the lists below.

• European Commission — DSA portal (entry point to all member states’ coordinator pages): digital-strategy.ec.europa.eu/en/policies/digital-services-act-package
• Each member state’s Digital Services Coordinator is required to publish its list of certified bodies under Art. 21(3) and Art. 49. The Commission DSA portal links to every coordinator.

Your other rights are preserved

Choosing an out-of-court body is optional. You retain the right to bring proceedings before the courts of your member state of habitual residence under Brussels I bis Regulation (EU) 1215/2012, and the right to lodge a complaint with your Digital Services Coordinator directly under Art. 53. The decision of an out-of-court body under Art. 21 is not binding on either party unless both parties agree otherwise.

Contact bGuru

Questions about this page or the underlying complaint-handling flow: legal@bguru.app.

This page is a forward-looking disclosure published in advance of bGuru’s MVP launch. As bGuru’s EU presence grows, this page will be updated to name specific certified bodies bGuru has engaged with, in line with the maintenance cadence described in the Community Guidelines §10.